- About Waterous
- Product Literature
At Waterous, we take pride in helping our fellow firefighters stay safe. So, when you purchase a Waterous pump not only do you get a quality product, you get a legendary service partnership. In this industry timing is critical. You rely on your pumps to get the job done, so it's our job to make sure your equipment is ready when you need it. We are dedicated to our products' performance, which is why we back all of our products with an exclusive, industry-leading warranty. Between our skilled service technicians, product specialists and Mobile Demonstration Units, we're always prepared to help with any technical questions or help you specify the right Waterous pump for the job.
Depending on the make and model of the Waterous pumps you purchase, we offer numerous levels of factory warranties. When you purchase Waterous equipment, not only do you get quality products, you get quality service backed by exclusive warranties. Our expert service technicians are the best in the industry and work to serve you and your department. Not sure what's covered under your warranty? Contact your Waterous representative today.
Waterous makes it easy for departments to select a dependable service provider. Our Factory Trained Service Centers (FTSC) undergo rigorous evaluation to earn a Platinum or Silver certification and must meet or exceed critical criteria in order to earn our endorsement. We thoroughly evaluate centers in terms of individual mechanic's training, pump service and testing capabilities, foam systems and CAFS, parts availability, safety, and facility size. Find the the Platinum or Silver Factory Trained Service Center nearest you.
At Waterous, we understand there may be situations when you need service questions answered before a factory-trained technician can visit your facility. That's why we offer our complete service manual online and have service technicians available via phone to answer any question you may have. Our online service manual provides troubleshooting strategies and addresses common service needs for all of our firefighting equipment so you can quickly and efficiently service your fire pumps and get them back into providing ultimate protection. The Waterous service manual also serves as a valuable resource to accompany any fire pump training program.
Nothing is more frustrating than waiting for a part from the factory. We know the importance of keeping inventory on-hand in service departments, which is why we provide you with hassle-free parts ordering. Simply track your inventory and order parts directly from our factory by using our downloadable order form.
If there simply isn't time to schedule a visit from a factory-trained Waterous service technician, check out our online help center, complete with a Service Tips Archive, FAQ and Total Integration information.
Contact your Waterous representative today for more information on extending the life of your product through routine service and preventative maintenance.